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Terms & Conditions

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Delivery Coverage

We offer UK-wide delivery.

Enjoy FREE delivery to England and Wales when you spend £95 or more with us.
Orders from these locations which are below this threshold incur a £10.00 delivery charge.

Deliveries to Scotland
Deliveries to the following Scottish postcodes are charged at £29.99: DD*, DG*, EH*, FK*, G*, KY*, ML*, PH*, TD*, KA*.
Deliveries to the following Scottish postcodes are charged at a higher rate: HS*,PA*, ZE*, AB*, IM*, AB*, BT*, KW*.

Discounts

Enjoy 5% off with an order of £200.

Our Prices

All online prices include duty and VAT and as such, are subject not only to currency fluctuations, but to any changes in duty and VAT. While we will make every effort to notify customers of any and all price changes, we reserve the right to adjust our prices to reflect any such change without prior notice.

Claims and refunds

There will be no refunds issued for wines purchased more than 12 months before the lodging of a claim, regardless of storage and condition.

Please inform us immediately regarding any failed deliveries, damages, theft, or short/partial deliveries and kindly include photo evidence where appropriate. We cannot accept claims for any losses if the delivery note is signed: ‘Unexamined’.

Please notify us within 14 days of receipt of your order should any wine fail to satisfy you. Please note that as wine styles and quality levels vary vastly, we reserve the right to assess each claim on a case-by-case basis. Should we accept your claim, a refund will be issued via the same payment method used to place the original order. To be eligible for return, any remaining bottles must be unopened and in resalable condition.

Faulty bottles

Please contact us within 1 business day of uncorking if a wine is out of condition, to enable us to confirm the complaint. We reserve the right to examine faulty wines, therefore any such wine must be kept aside, full, and with the original cork/cap. The bottle will be replaced at our cost once the fault has been confirmed. A credit note will be issued should the wine be out of stock.

Wine club

Thirsty for more? Sign up to our Cellar Master Wine Club and, along with great benefits, we’ll deliver two cases of wine to you every year, for free: One in the Spring with some of our new releases and one in November, just in time for Christmas. You’ll also receive an automatic 10% discount on all wines (which are not already discounted), free tickets to each of our online tasting events, primary access to new releases and limited cuvée wines, as well as free priority shipping. This and more, for only £19.99 a month. 

£19.99 / month Join now

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